I describe several papers which measure real-world impact of NLP systems, using different methodologies (A/B test, before/after eval, clinical trial, observational study). I hope these examples inspire and encourage more people to consider evaluating real-world impact!
I suspect that our fixation with LLM benchmarks may be driving us to optimise LLMs for capabilities that are easier to benchmark (such as math problems) even if they are not of much interest to users; and also to ignore capabilities (such as emotional appropriateness) which are important to real users but hard to assess with benchmarks.
People will make much better use of LLMs if they understand what the technology can and can not do. Unfortunately many people have little understanding of this; I make a few suggestions which perhaps could help a bit.
Nikolay Babakov has recently published several papers on Bayesian networks, including challenges in reusing BNs, ideas for explaining BNs (work with Jaime Sevilla), and using LLMs to help build BNs. I help to supervise Nikolai, and think BNs can potentially be a useful way to do reasoning with uncertainty which is configurable and explainable.
I would love to see benchmarks which assess whether generated texts are emotionally upsetting. This is a major problem which we frequently encounter in our work on using AI to support patients. It would be challenging to build such a benchmark (nothing like it exists today), but we need a braoder range of benchamarks which assess complex real-world quality criteria such as emotional impact.
How has NLG evaluation changed in past ten years? Short answer is that tech is much better (eg, LLM-as-judge), but practice (eg experimental rigour) remains poor, and commercial interests are more prominent.
I think there is enormous potential in using AI personal health assistants to improve health, including things like helping patients manage chronic illness, live more healthily, make informed decisions, and communicate with clinicians. There are huge challenges (technical and non-technical), but if this could be done well, it could radically improve health and enable healthcare systems to cope with increasingly elderly populations.
LLM benchmarks for coding are closer to real-world use than other LLM benchmarks, but they still do not measure real-world utility. I explain this by contrasting what is measured by SWE-bench with what is measured by a recent study of real-world utility in software development.
Current benchmark (suites) for evaluating LLMs are disappointing. I describe the properties that I think good benchmarks and benchmark suites should have, but often do not, such as being correct, challenging, diverse, and real-world.
I was very disappointed to realise that the evaluation suite for Amazon Nova (and I assume for other LLMs) has poor coverage of NLG tasks. Which is surprising since LLMs are largely used to generate texts; shouldnt they be evaluated, at least in part, on their ability to do this well?
Ehud Reiter's Blog 